Dear Noreen:

I wanted to let you know in writing how much I enjoyed - yes, enjoyed - my experience in dealing with N& G: from the time I decided to buy a new countertop to the day it was installed.

It started with a call on a Saturday, and although you weren't "open", you were kind enough to allow my husband and I to come over and look at your showroom, to explain the pro's and con's of soapstone, quartz and granite and to answer a myriad of relevant and non-relevant questions.

I selected a quartz countertop. A day or two later, my husband convinced me that soapstone was the way to go. You had no problem with the change. Nor did you have one when I overruled my husband and the choice was switched back to quartz!

My favourable experience continued when Gaetan came to the house for the "templating". He was friendly, explained what he was doing and made a suggestion regarding the installation of a shelf in a cut-out between the kitchen and the dining room which has made a huge improvement to the overall look - a real finishing statement.

The day of the actual installation arrived. It was, not surprisingly, very cold with a bit of snow on the ground. This time, it was Doug and Kelly who showed what good ambassadors of N & G they were. They thoughtfully overcame the various obstacles that were thrown their way, be it the weather, countertop support over the dishwasher, the installation of the sink mounts and the placement of those pesky extras (reverse osmosis tap and soap dispenser) with minimal room to work. They even let my husband watch! (Why would I have thought that it would be a simple matter of bringing the countertop in, laying it down and cementing it in place?) When all was said and done, they cleaned up the place and made sure that I was satisfied with everything before they left - very professional.

Lastly, there was a gift given to me from N & G!

I have mentioned to my friends that N & G have provided me with the nicest, courteous, most professional retail experience that I have had ever ! I will be recommending N & G to any one who is looking for countertops in the future.

Yours sincerely,
Andrea Lindsay

We are sending this letter to commend you and your employees on an outstanding job from beginning to end. We stand back now and look at this wonderful kitchen, this beautiful soapstone counter top, and appreciate the pride that you both feel representing this product. We feel so proud to promote the beauty, and durability of your soapstone.

Liz and Ian Forster

Noreen and Gaetan:

We would like to take this opportunity to thank you both for all your help and expertise.

As you know Sharon and I have been building our retirement home in Haliburton and were about to build the kitchen. I have heard so many horror stories of bad experiences in kitchen construction that we were not looking forward to this part of our project. Then we found an advertisement for soapstone counters, in all places, at the local store. This was our first contact with N & G Soapstone.

When we first met you we were very impressed with the product, but even more with your knowledge and professionalism. Noreen and Gaetan, you have always been friendly and willing to give of your time to help and clarify any questions we had, even though you were always very busy. Gaetan was always there to offer help with suggestions on kitchen cupboard construction and installation, and Noreen for soapstone selection.

When the counters were to be installed the N & G team showed up on time and made the installation go smoothly and professionally. After the installation, which included some finishing work, the area was left clean and free of dust.

We are so lucky that we saw your advertisement, which lead us to the selection of soapstone counters, but even more important, the selection of N & G Soapstone. Thank you for your incredible help and professionalism.

Thanks again Noreen and Gaetan, you both have made this a successful and positive experience.

Chris and Sharon Collins

Listen to Kathy Schuck's testimonial below.

Hi Noreen,

I have been meaning to touch base with you for a while to let you know how happy we are with our countertops.  They are gorgeous and we get so many compliments on them.  I couldn't be happier.  As you might remember, the island is the centerpiece of the room and now with the soapstone it makes a real impact.  The two gentlemen were so helpful and pleasant. It was a pleasure to have them working in my home.  So thank you for everything. I will tell all my friends about you!

All the best,
Cindy MacMillan

The kitchen feels warm and comfortable and we're really enjoying it.  Thanks for your recommendations, and our new soapstone countertops and backsplash tiles. And, of course, for your workmanship!

Wayne and Lauren Sylvestre

Noreen,

I can't believe it has been 2 years since we had our soapstone sink and counters put in. In all of our renos I have found you, Noreen, to have been the best part and the best company that we dealt with.

After reading about you in Better Homes and Gardens and then phoning you, I knew that this was meant to be.

I have found you so easy to work with that I actually feel like we are friends!

Being so distant from me, in Saskatoon, I was unsure about how well the ordering, service and product would be. This was putting a lot of trust in everything. Everything was worth that. The multiple phone calls, the photos of our cupboards before ordering and the design discussions all put together a very beautiful kitchen.

We had freelance installers from Saskatoon template the cupboards and send that to you. It is amazing how perfect the fit was when the stone arrived. There was not even a fine sanding needed to a corner. The crating was great - not a thing moved - no damages.

The round "bar" sink we mounted above the counter instead of undermounting it. This sink is the most beautiful element to the huge island. Absolutely everyone that enters our kitchen caresses this sink. It is stunning besides being very useful.

I was worried that the subway tiles may darken up the kitchen. They have added to the warm feel of my kitchen.

I am beyond happy with the quality of my stone. If I ever moved I would take out what ever counter were in the new home and have you ship me a new soapstone counter.

I am a very tactical person - I love just touching the counter. It adds a very special warmth to the house. I love not having any maintenance and no polishing!

Thank you, very much.

I hope you and your family all to be well and happy.

Please, feel free, at any time, to use me as referral to people out here in the prairies. I love showing off my counters, sink and tiles.

Janice Davidson
Saskatoon, SK

Dear Soap Stone Ontario,

We are very happy with the results of our kitchen, including the attention to detail, the quality workmanship and we are particularly pleased with the new soapstone countertops.

Thanks again,
Martin and Don

Hello Noreen,

I wanted to let you know how pleased Mary and I are with the work you did as part of our cottage renovation.

We were impressed with the friendly, thorough and precise work done by Gaetan and his crew on the day the templates were created.  We returned to the cottage three weeks later and the installation looked fantastic.  The large irregular shaped island counter top looks exactly as we had hoped and the other counter top looks great against our new farm sink and appliances. The other work you did in our second bathroom was equally pleasing and we have received several compliments on all of your work from early visitors.

Thank you again for a job VERY WELL DONE.

Regards,
Mary and Drew Davis